Delivery & Shipping Policy

Delivery Coverage

DH Bakery delivers cakes throughout Malaysia, including West Malaysia (Peninsular Malaysia), Sabah and Sarawak.

We currently do not provide delivery to Hong Kong or other international destinations.

Shipping Fees

• West Malaysia (Peninsular Malaysia): FREE DELIVERY (RM0)

• East Malaysia (Sabah & Sarawak): RM5

The applicable shipping fee will be displayed at checkout based on your delivery address.

Order Processing & Dispatch

Orders are normally processed within 1–2 working days.

Orders placed after 9:00 AM will be processed from the next working day.

For products with special dispatch schedules, temporary delays or an agreed delivery arrangement, the specific schedule communicated at the time of ordering will apply.

Estimated Delivery Time

West Malaysia: Approximately 1–4 working days after dispatch, depending on the destination and courier service.

Sabah & Sarawak: Delivery times vary depending on the destination and courier arrangements.

Delivery estimates are not guaranteed. Delays may occur due to courier operations, public holidays, weather conditions or other circumstances beyond our control.

Packaging & Freshness

All cakes are carefully packed to help maintain freshness and protect them during delivery.

Depending on the product, our packaging may include:

• Individually wrapped cake slices

• Protective cake boxes

• Additional inner padding for safer courier handling

Incorrect Addresses & Failed Deliveries

Please ensure your recipient's name, contact number and delivery address are accurate before completing your order.

If a parcel cannot be delivered due to incorrect or incomplete customer-provided details, additional delivery charges may apply when redelivery is arranged.

Damaged or Missing Parcels

If your parcel arrives severely damaged or contains an incorrect item, please contact us within 24 hours of receiving it.

Please provide your order number along with clear photos or videos showing the issue, including the outer packaging, affected products and shipping label where available.

For missing parcels, please contact us as soon as you become aware of the delivery issue.

Refunds and replacements are handled according to our Refund & Replacement Policy.

Customer Support

For delivery-related questions or assistance, please contact us:

WhatsApp: +60 12-908 5923

Email: teo@dhbakery.com

Thank you for choosing DH Bakery.